Frequently Asked Questions

Data Residency & Jurisdiction

Where is Cloudspace infrastructure physically located?

All Cloudspace customer infrastructure is operated from our Canadian data centre in Edmonton, Alberta. Customer workloads, storage, and backups remain in Canada. Cloudspace does not replicate or fail over to facilities outside Canadian jurisdiction.

Is my data subject to the U.S. CLOUD Act?

No. Cloudspace is 100% Canadian-owned and operated. We are not a subsidiary of a U.S. or foreign company, and we are not subject to the U.S. CLOUD Act or other foreign data access legislation. Foreign-owned cloud providers operating in Canada may still be compelled to disclose customer data under their home country's laws, even when that data is stored in Canada — Cloudspace is not.

How does Cloudspace support Canadian privacy law compliance?

Cloudspace infrastructure is designed to support PIPEDA obligations as well as provincial privacy frameworks including Quebec's Law 25, Ontario's PHIPA, BC's FIPPA, and Alberta's HIA. Data residency, access controls, and audit logging are configured so customers can meet their own compliance obligations. Cloudspace itself is a processor of customer data; the customer remains the controller for their workloads.

Compliance

Is Cloudspace SOC 2 certified?

SOC 2 Type II is currently in progress. Cloudspace is actively pursuing a SOC 2 Type II audit to provide independent assurance of security, availability, and data handling controls. We do not currently hold a completed SOC 2 report. We will publish completion details on the Compliance page once the audit is finalized.

Can Cloudspace sign a BAA for HIPAA workloads?

Cloudspace infrastructure is designed to support healthcare-adjacent workloads aligned with PHIPA, HIA, and PIPEDA. For U.S. HIPAA-specific Business Associate Agreement (BAA) requirements, contact our compliance team — BAA availability depends on workload scope and is reviewed case-by-case.

What compliance documentation is available to customers?

A Compliance Documentation Package is available for regulated organizations and includes audit log retention, quarterly compliance summaries, and reporting aligned with PIPEDA and PHIPA. Cloudspace does not currently issue independent third-party attestation documents until SOC 2 Type II completes. Request details via the contact page.

Service Level Agreement

What uptime does Cloudspace guarantee?

Cloudspace VPS and Private Cloud carry a 99.95% uptime SLA, measured monthly, excluding scheduled maintenance windows. Service credits are issued against the affected service when the SLA is missed. Full terms are published on the SLA page.

Where can I see real-time service status?

Live service status, incident history, and scheduled maintenance windows are published at https://billing.cloudspace.ca/index.php?/status/. Customers can subscribe to status notifications from that page.

Network & Connectivity

Do VPS and Private Cloud instances support private VLANs?

Yes. Private VLAN networking between Cloudspace instances within the data centre is included on all VPS plans and standard on Private Cloud. Customers can build multi-tier architectures, isolate database tiers, and connect application servers without routing private traffic over the public internet. There are no ingress or egress fees on private network traffic between Cloudspace workloads.

Can I bring my own IP addresses (BYOIP)?

BYOIP is supported for Private Cloud and qualifying Enterprise VPS deployments. Customers can announce their own IPv4 or IPv6 prefixes through Cloudspace once an LOA and routing arrangement are in place. Contact sales to start the BYOIP onboarding process.

What does the upstream network look like?

Cloudspace operates redundant upstream connectivity from its Edmonton data centre, with DDoS mitigation in line as standard on all customer workloads. Enhanced DDoS protection is available as an add-on for high-risk targets. Specific peering and transit details are shared with Private Cloud and Enterprise customers under NDA.

Virtualization & Performance

What hypervisor does Cloudspace use?

Cloudspace runs Proxmox VE with KVM virtualization for full hardware-level isolation. We chose Proxmox over VMware to remove licensing overhead from customer pricing without compromising isolation, snapshot capability, or live-migration features. Customers receive full root access on VPS and full administrative access to Private Cloud resource pools.

Is storage NVMe or spinning disk?

All production customer storage is enterprise-grade NVMe SSD on shared storage infrastructure with RAID protection. Cloudspace does not use spinning disk for primary customer workloads.

Does Cloudspace oversell capacity?

No. When customers purchase dedicated resources, those vCPU, RAM, and storage allocations are dedicated to the customer environment. There is no shared-pool oversubscription on Private Cloud, and VPS plans are sized against actual host capacity rather than overcommitted ratios.

AI and GPU Workloads

Can I run AI and ML workloads on Cloudspace?

Yes. Cloudspace AI Acceleration provides dedicated NVIDIA GPU servers for inference, OCR, LLM serving, computer vision, fine-tuning, and multi-node deployments. Available GPUs include NVIDIA RTX 2000 Ada, RTX 4000 Ada, L40, L40S, A100, and H100. GPUs are dedicated — no shared tenancy — and workloads stay in Canada.

Are GPU workloads billed by the hour or the month?

GPU and AI infrastructure is quoted based on the specific hardware, workload pattern, and term. Contact sales for a quote — Cloudspace will scope an option that fits inference, training, or hybrid workloads against predictable monthly or longer-term pricing.

Backups & Recovery

Are backups included or an add-on?

Snapshot automation is included on all VPS and Private Cloud plans. Automated offsite backups are available as an add-on with configurable retention. Customers can also run their own backup tooling against the API. Backup storage remains in Canada.

Migration & Onboarding

Can Cloudspace help migrate workloads from AWS, Azure, GCP, or VMware?

Yes. Cloudspace supports migrations from hyperscalers and from VMware-based providers. Common patterns include image-based VM migration into Proxmox, database replication windows, and DNS cutovers coordinated with the Cloudspace team. Contact sales to scope a migration plan and timeline.

Pricing & Billing

Are prices in CAD or USD?

All published pricing is in Canadian dollars (CAD). Invoices are issued in CAD. There are no surprise USD pass-through charges and no foreign exchange exposure on the customer side.

Does Cloudspace charge data egress fees?

No egress fees on private network traffic between Cloudspace workloads. Public internet transfer is included in published plan allowances; overage policy is documented per plan. Cloudspace positioning is intentionally egress-fee-light versus hyperscalers.